Configure Notification Branding

Customize the visual identity and sender information for all outgoing notifications from your organization.

Prerequisites

• OrganizationAdmin role
• Access to Organization Settings

Steps

1. Navigate to Organization Settings → Communication → Branding.
2. Configure the following branding elements:
   • Sender Name — the name that appears as the notification sender
   • Reply-To Email — the email address recipients can reply to
   • Logo URL — your organization’s logo for email headers
   • Primary Color — brand color used in email templates
   • Footer Text — text displayed at the bottom of email notifications
3. Click Save to apply the branding.

Notes

• Default branding (Hairscope platform branding) is used until custom branding is configured.
• ClinicAdmins can override senderName and replyToEmail at the clinic level for notifications sent on behalf of their clinic.
• Clinic-level branding overrides take precedence over Organization-level branding for notifications originating from that clinic.
• Branding changes apply to all future notifications — previously sent notifications are not affected.
• The Notification Engine applies branding when rendering templates.