GuidesAppointmentsCancel Appointment

Cancel an Appointment

Cancel a scheduled or confirmed appointment, releasing the time slot for other bookings.

Prerequisites

  • The appointment must be in SCHEDULED or CONFIRMED status
  • Staff account with appointment edit permission (or patient/lead via web component)

Steps

  1. Open the appointment details (from the calendar view or appointment list).
  2. Click Cancel to initiate the cancellation.
  3. Confirm the cancellation when prompted.

Notes

  • The appointment status is set to CANCELLED.
  • The time slot is released and becomes available for new bookings.
  • An email notification is sent to the patient/lead informing them of the cancellation.
  • If a DRAFT session was linked to this appointment, it is automatically deleted (cascade deletion). Sessions in SAVED or COMPLETED status are not affected.
  • Appointments in COMPLETED or NO_SHOW status cannot be cancelled.
  • Patients and leads can also cancel their own appointments via the Appointment Booking web component.
  • An AppointmentCancelled event is emitted and the cancellation is recorded in the AuditLog.
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