Create a Walk-In Appointment

Quickly register a patient who arrives without a prior booking directly from the calendar view.

Prerequisites

• Staff account with appointment create permission
• The patient must already exist in the system

Steps

1. Navigate to the Calendar page (main appointments view).
2. Click Add Appointment from the toolbar, or click directly on a time slot in the calendar.
3. Select the Patient from the patient list.
4. Select the Service to be performed.
5. Confirm the appointment — the status is set directly to CONFIRMED (skipping the SCHEDULED step).

Notes

• Walk-in appointments bypass the SCHEDULED status and are created directly as CONFIRMED.
• A DRAFT session is automatically created for the patient when the appointment reaches CONFIRMED status (if one does not already exist for the same session type in that clinic).
• The SmartScheduling engine still assigns a qualified staff member.
• No booking confirmation email is sent for walk-ins since the patient is already present.
• Walk-in appointments appear immediately on the calendar view.